The Manager's Guidebook To Employee- Driven Innovation

The majority of great innovative ideas are not discovered in a laboratory by a group of brilliant minds, nor in the executive office by the top managers. It are the people that deal with the company’s problems, analyze the competition and service the guests on a daily base, who come up with the great ideas. This fact is often overlooked by senior management who thinks that the people working under them do not understand what the company needs.